Privacy Policy
Decoolo L.L.C-FZ
Last Updated: 16 January 2026
Decoolo L.L.C-FZ (“Decoolo”, “we”, “our”, “us”) is a free zone limited liability company incorporated and registered in Dubai, United Arab Emirates, with Company License number 2534199.01, having its registered office at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE.
We are committed to protecting your privacy and processing personal data in a lawful, fair, and transparent manner, in accordance with applicable data protection regulations, including the UAE Personal Data Protection Law (PDPL) and, where applicable, the EU General Data Protection Regulation (GDPR).
By using our website, services, or by submitting your personal data, you agree to this Privacy Policy and our Terms and Conditions.
1. Information We Collect
We may collect and process the following categories of personal data:
- Full name
- Email address
- Telephone and mobile number
- Company name and professional role
- Information related to AI, sales, automation, CRM, or consulting services
- Billing and invoicing details
- Communication preferences, consent records, and opt-in or opt-out history for email, SMS, and messaging services
2. Purpose of Data Processing
Personal data may be processed for the following purposes:
- Provision and delivery of AI, sales, automation, and consulting services
- Client onboarding, CRM configuration, and account management
- Operational, contractual, and administrative communications
- Customer support and service improvement
- Marketing or informational communications, strictly where explicit consent has been provided
3. Data Sharing and Third Parties
We do not sell or rent personal data to third parties.
Limited data may be shared with trusted service providers strictly necessary to operate our business, such as CRM platforms, SMS delivery providers, hosting services, and payment processors. Such providers are bound by confidentiality and data protection obligations.
SMS and Mobile Data Limitation (A2P Requirement)
No mobile information, including phone numbers, SMS opt-in data, or consent records, will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with subcontractors strictly necessary to support messaging services, such as SMS delivery platforms or customer support tools. All other use case categories exclude text messaging originator opt-in data and consent, which will not be shared.
4. Messaging, SMS, and WhatsApp Communications
By submitting your contact details through our website, forms, CRM systems, or service engagement process, you expressly consent to receive communications from Decoolo via:
- SMS / text messages
- Automated or system-generated messaging platforms
Communications may include service updates, onboarding information, operational notices, reminders, and marketing messages where you have explicitly opted in.
Message frequency may vary. Standard message and data rates may apply depending on your mobile service provider.
You may opt out of non-essential communications at any time by following the unsubscribe instructions included in the message.
For SMS communications specifically, you may opt out at any time by replying STOP. For assistance, you may reply HELP.
5. International Data Transfers
Personal data may be processed and stored in the United Arab Emirates, the European Union, or other jurisdictions where our service providers operate. Appropriate safeguards are applied to ensure lawful data transfers.
6. Data Security and Retention
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
Personal data is retained only for as long as necessary to fulfil contractual, legal, and operational requirements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data where legally permissible
- Withdraw consent for marketing communications at any time
Requests should be submitted in writing to:
hola@decoolo.com
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date.
9. Contact Information
Decoolo L.L.C-FZ
Email: hola@decoolo.com
Phone: +1 888-568-6997 / +971 52 336 9623
Registered Office: Dubai, United Arab Emirates
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